Delivery times begin 1-3 business day after the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped.

Shipping is only offered in the United States currently. 

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by WhitneyJay in case of returns.

• All items must be returned in their original condition, without having been worn, washed, altered, or damaged.

• Return shipments must be made using the same service as for the original delivery (USPS)

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:

• The refund is always credited to the payment method with which the original purchase was made

• The refund is always credited in the same currency as the original purchase

• The refund is always credited to the purchaser’s account

• The time it takes to receive your refund depends on the payment method or your credit card provider

• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.

• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher

We hope that you are pleased with your order. If for any reason you are not satisfied, you can exchange any purchases (including reduced items) within 7 days of receipt. 

Digital security systems ensure the encrypted transmission of your personal data. Furthermore, technical measures protect our website against damages, destruction or unauthorized access.

 We currently do not offer customization options on any item. If you would like to order a bulk amount of a product (minimum 100), please email your request to us at whitneyjayatl.com and we can discuss options.